HNHB Local Health Integration Network

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Full Time Senior Manager, Patient Care - Retirement Home Service Delivery Models & Transitional Care Beds

Full Time Senior Manager, Patient Care - Retirement Home Service Delivery Models & Transitional Care Beds

Competition Number 
X.17/18.23-E
Branch 
Hamilton
Site 
HAMILTON - Office
Position Group 
Non Union
Type 
Permanent
Closing Date 
12/17/2017
Length of Term 
n/a
Hours of Work 
Monday - Friday, 8:30am - 4:30pm
Wage 
..

More information about this job

Position Summary

The Senior Manager, Patient Care - Retirement Home Service Delivery Models & Transitional Care Beds is accountable for supporting the organization’s mission, vision and values, achieving corporate objectives, and acting as an ambassador on behalf of the organization. The incumbent supports the commitment of the LHIN to improving the patient experience by:

  • Providing quality care and ensure value for money to ensure care is available for patients with the greatest need
  • Earning the trust of health system and community partners, to support patients across the continuum of care.
  • Fostering a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience.

Reporting to the Director, Patient Care, this position supports access to services for seniors, people with disabilities and people who need health care services to help them live independently in the community, transition to home, avoid hospitalization when possible, or premature institutionalization.

 

The Senior Manager, Patient Care - Patient Care - Retirement Home Service Delivery Models & Care Transitional Beds will collaborate with internal and external partners and, in conjunction with the Director, develop strategic plans to support corporate objectives related to their portfolio. The incumbent will provide leadership to direct reports and front-line staff to ensure exemplary experience for the patients and families we serve.

 

This Senior Manager is responsible for overseeing the ongoing management, planning and evaluation of programs that support patient transitions, including Retirement Home Service Delivery Models, and Transitional Care Bed programs. Working with a designated team and community services partners, the incumbent will ensure that quality patient-focused services are delivered.  The incumbent will support and promote the Home First philosophy.

Core Duties - Responsibilities

Patient Care

  • Provides leadership to enable front-line staff to fulfill the following obligations, within the context of our organizational values:
    • Identify the patient’s care needs
    • Explore the options best suited to meet the patient’s needs and personal situation
    • Determine the patient’s eligibility for government-funded services and settings
    • Gather information about providers (home, community support services and residential care) in the patient’s area
    • Find out how services are delivered
    • Determine the availability of financial subsidies for particular service options
    • Arrange for delivery of government-funded home and community support services
    • Apply for admission to a day program, supportive housing or assisted living program, or certain chronic or rehabilitation beds
    • Apply for and arranging admission to a long-term care home
    • Get on the appropriate waiting lists.
  • Provides safe, quality care and ensure value for money to ensure care is available for patients with the greatest need.
  • Familiarizes self and others with best practice standards in evidence-based care, to provide appropriate organizational leadership.
  • Supports the development, review and implementation of policies, procedures, and guidelines in accordance with relevant legislation.
  • Upholds organizational objectives through achievement of key performance indicators (KPI’s)
  • Responsible for contributing to the development and leading the implementation of strategic plans related to the delivery of services in Retirement Homes and Transitional Care Beds
  • Engages with internal and external stakeholders as required with the portfolio of Retirement Homes and Transitional Care Beds
  • Collaborates with internal departments to promote smooth transitions for patients
  • Provides oversight, leadership and management to care coordinators and staff affiliated with the transitional programs
  • Ensures timely patient assessments are completed and comprehensive and patient centred care plans are completed
  • Adheres to and promotes a Home First Philosophy, supporting patients to go home whenever possible.
  • Ensures bed occupancy is maximized and coordinates with hospital and community partners by coordinating bed filling
  • Facilitates timely access to Long Term Care or other care levels
  • Collaborates with stakeholders to identify, manage and mitigate risks related to patient care
  • Supports development of the programme and maximizes efficient use of resources

Relationship Management

  • Earning the trust of health system and community partners, to support patients across the continuum of care
  • Consults with Director, Patient Care to support standard operating practices across patient care teams
  • Develops and maintains open, trusting and collaborative internal and external relationships in the interest of patients and families, across the continuum of care
  • Engages and motivates staff members to achieve high quality patient care and patient experience
  • Represents the LHIN with integrity and professionalism
  • Provides leadership to internal and external committees and projects to improve patient experience
  • Provide coverage for other Senior Managers and Managers as required/requested
  • Provides on-call coverage as required/requested
  • Acts as an operational link with service providers, as required
  • Provides leadership for responsiveness to patient, partner and public feedback

Leadership

  • Fosters a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience.
  • Monitors, analyses and provides recommendations related to indicators for patient experience, the provision of patient care, partnerships, stewardship and human resources and implements changes as required
  • Contributes to health system transformation by collaborating effectively with internal and external partners to achieve patient and family centered goals
  • Holds self and others accountable and able to achieve corporate objectives
  • Collaborates with human resources to ensure the desired skills sets for success in patient care are achieved
  • Demonstrates flexibility to adjust to rapidly changing conditions, challenges and requirements
  • Provides direction and support to Managers
  • Strives for continuous improvement
  • Practices based on principles of Lean process improvement methodology
  • Prepares reports/presentations and delivers as required

Qualifications

Education

  • Baccalaureate degree in a health or related field
  • Registrant in good standing with a Regulated Health Professional body
  • Master’s degree or Master’s prepared preferred

Experience

  • A minimum of five years in a health-care leadership capacity
  • Demonstrated experience leading staff and working with diverse teams and stakeholders
  • Experience in a progressive leadership capacity preferred
  • Demonstrated leadership in change

Skills & Abilities

  • Excellent verbal and written communication skills
  • Solid critical thinking, conflict resolution and problem-solving skills
  • Strong leadership, coaching and mentoring skills
  • Strong customer service orientation
  • Advanced understanding of LHIN operations and patient experience
  • Expert understanding of performance measurement (including analysis, interpretation and reporting of metrics)
  • Demonstrated ability to lead complex change management processes
  • Strong computer skills and the ability to use a variety of software programs (including MSOffice suite)
  • Knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RAI, etc.)
  • Practical knowledge and understanding of relevant legislation (for example, but not limited to: Long-Term Care Act, Nursing Homes Act, Health Insurance Act, Employment Standards Act, French Language Services Act, Regulated Health Professionals Act etc.)
  • Possesses the following attributes and demonstrates them in day-to-day activities:
    • Loyalty to vision and to the leadership of the organization
    • Relationship building
    • Ability and willingness to change
    • Autonomy
    • Rapid execution
    • Results-orientation
    • Professionalism
  • Knowledge of transitions best practices
  • Ability to analyze and use data to optimize patient care and program utilization
  • Ability to collaborate with a range of community, service provider and hospital partners to maximize patient flow and ensure patients have a care plan that best meets their needs
  • Strong interpersonal, collaboration and facilitation skills
  • Knowledge of clinical and care coordination best practices
  • Risk management skills and experience
  • Program development skills and experience

Other

  • Driver's license and personal vehicle for travel use
  • Travel throughout the LHIN will be required