HNHB Local Health Integration Network

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Manager, Patient Care

Manager, Patient Care

Competition Number 
Position Group 
Non Union
Closing Date 
Length of Term 
Hours of Work 
Monday - Friday, 8:30am - 4:30pm

More information about this job

Position Summary

The Patient Care Manager is accountable for achieving corporate objectives as they support the organization’s mission, vision and values, achieving corporate objectives, and acting as an ambassador on behalf of the organization. The Patient Care Manager supports the commitment of the LHIN to improving patient experience by:

  • Providing quality care and ensure value for money to ensure care is available for patients with the greatest need
  • Earning the trust of health system and community partners, to support patients across the continuum of care.
  • Fostering a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience.

Reporting to a Director, Patient Care this position supports access to services for seniors, people with disabilities and people who need health care services to help them live independently in the community, transition to home, avoid hospitalization when possible, or premature institutionalization.


The Patient Care Manager will collaborate with internal and external partners and, in conjunction with the Director, develop strategic plans to support corporate objectives related to their portfolio. The incumbent will provide leadership to front-line staff to ensure exemplary experience for the patients and families we serve.


Initial portfolio assignment of Medical Supplies & Equipment and Short Stay teams.

Core Duties - Responsibilities

Patient Care

  • Provides leadership to enable front-line staff to fulfill the following obligations, within the context of our organizational values:
    • Identify the patient’s care needs
    • Explore the options best suited to meet the patient’s needs and personal situation
    • Determine the patient’s eligibility for government-funded services and settings
    • Gather information about providers (home, community support services and residential care) in the patient’s area
    • Find out how services are delivered
    • Determine the availability of financial subsidies for particular service options
    • Arrange for delivery of government-funded home and community support services
    • Apply for admission to a day program, supportive housing or assisted living program, or certain chronic or rehabilitation beds
    • Apply for and arranging admission to a long-term care home
    • Get on the appropriate waiting lists.
  • Provides safe, quality care and ensures value for money to ensure care is available for patients with the greatest need.
  • Familiarizes self and others with best practice standards in evidence-based care, to provide appropriate organizational leadership.
  • Supports the development, review and implementation of policies, procedures, and guidelines in accordance with relevant legislation.
  • Upholds organizational objectives through achievement of key performance indicators (KPI’s) (see Appendix)

Relationship Management

  • Earns the trust of health system and community partners, to support patients across the continuum of care
  • Consults with Director and other Managers to support standard operating practices across patient care teams
  • Develops and maintains open, trusting and collaborative internal and external relationships in the interest of patients and families, across the continuum of care
  • Engages and motivates staff members to achieve high quality patient care and patient experience
  • Represents the LHIN with integrity and professionalism
  • Participates and where required provides leadership to internal and external committees and projects to improve patient experience
  • Provides coverage for other Managers as required/requested
  • Provides on-call coverage as required/requested
  • Acts as an operational link with service providers, as required
  • Provides leadership for responsiveness to patient, partner and public feedback


  • Fosters a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience.
  • Monitors, analyses and provides recommendations related to indicators for patient experience, the provision of patient care, partnerships, stewardship and human resources and implements changes as required
  • Contributes to health system transformation by collaborating effectively with internal and external partners to achieve patient and family centered goals
  • Holds self and others accountable and able to achieve corporate objectives
  • Collaborates with human resources to ensure the desired skills sets for success in patient care are achieved
  • Demonstrates flexibility to adjust to rapidly changing conditions, challenges and requirements
  • Provides direction and support to Senior Regional Managers and Managers
  • Strives for continuous improvement
  • Practices based on principles of Lean process improvement methodology
  • Prepares reports/presentations and delivers as required

Patient Safety

  • Promotes patient safety in alignment with the Vision, Mission, Values and Strategic Directions of the LHIN
  • Works within the basic principles of patient safety by doing the right thing for the right patient, using the right method at the right time
  • Adheres to the LHIN’s patient safety policies and procedures


Educational Qualifications

  • Baccalaureate degree, preferably in health-related field. Registered Nurses with a Diploma in Nursing shall receive equal consideration.
  • Registrant in good standing with a Regulated Health Professional body

Preferred Experience

  • A minimum of five years working in a health-care capacity
  • Demonstrated experience leading staff and working with diverse teams and stakeholders
  • Working experience in a LHIN preferred

Skills & Abilities

  • Excellent verbal and written communication skills
  • Solid critical thinking, conflict resolution and problem-solving skills
  • Strong leadership, coaching and mentoring skills
  • Strong customer service orientation
  • Strong understanding of LHIN operations and patient experience
  • Solid understanding of performance measurement (including analysis, interpretation and reporting of metrics)
  • Demonstrated ability to lead complex change management processes
  • Strong computer skills and the ability to use a variety of software programs (including MS Office suite)
  • Knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RAI, etc.)
  • Practical knowledge and understanding of relevant legislation (for example, but not limited to: Long-Term Care Act, Nursing Homes Act, Health Insurance Act, Employment Standards Act, French Language Services Act, Regulated Health Professionals Act etc.)
  • Possesses the following attributes and demonstrates them in day-to-day activities:
    • Loyalty to vision and to the leadership of the organization
    • Relationship building
    • Ability and willingness to change
    • Autonomy
    • Rapid execution
    • Results-orientation
    • Professionalism


  • Driver's licence and access to/use of personal vehicle for travel throughout HNHB LHIN area